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To Make a Claim

Please see below for information on who to contact in the event of a claim.  

After-Hours Claims

If this is an after-hours emergency please call our emergency claims line at: 1-855-588-7611

Vehicle Insurance Claims

For vehicle claims, please contact Manitoba Public Insurance at 204-985-7000, 1-800-665-2410 or 

Claims During Regular Hours

If our offices are still open please contact us directly so we can walk you through the claim process.

Tyndall Park: 204-953-4000

St Vital: 204-257-3076


Q: How can I make sure I’m prepared in the case of a loss?

Take photos or video of the contents of your home, receipts for big ticket items and your insurance policy and store them off-site or in a fire-safe box or container. Keep receipts of big ticket items, and keep important papers like your insurance policy in a fire safe as well. Feel free to download this handy home inventory document provided by the Insurance Bureau of Canada.

Q: What should I do in the event of a loss?

Depending on the nature of the claim, ensure that you, your family and your pets are safe. Once you are safe, contact the appropriate parties to report the claim. If a crime is committed always contact the police, if you experienced or are experiencing smoke or fire damage contact the fire department.

If it is safe to do so, take any reasonable measures to secure the property and prevent further loss. Do not replace items or fix damage (except for emergency repairs) until an adjuster has been out to assess the situation. Doing so may affect the outcome of the claim.

Contact your broker or insurance company to report the claim as soon as possible. An insurance adjuster will be in contact shortly.

COVID-19 Updated Notice

Effective March 15, 2022, we declared Crossroads Insurance's offices as a Mask-Friendly environment where mask use by guests will be strongly encouraged, but not required. Mask use by staff will still be required, and all our safety measures such as plexi-glass separation and cleaning protocols will still be maintained. It is our hope and expectation that everyone’s personal choice will be respected and any harassment or abuse toward fellow guests or staff will not be tolerated.

Our primary focus continues to be the safety, health, and well-being of our staff, customers, and business partners. Please accept our sincere appreciation for your ongoing cooperation and understanding, as well as for your patience as we have taken the time to fully contemplate these changes to our Health & Wellness Principles. Please watch for further communication as we will continue to monitor and reassess our measures as needed.

Your Crossroads Insurance Team