We Will Be There When You Need Us Most
Crossroads Insurance will be there, just like we have been since we first opened our doors in 1972.
Big thank you to Rahat Sharma! She was fantastic. Definitely saved the day for me
I have dealt with Cody Malcolm with Crossroads for about 3 years now. On every contact I have found Cody to be extremely personal, professional, knowledgeable and prompt. These qualities have served me very well in meeting my commercial insurance needs. Cody is extremely accessible and genuinely concerned to provide products beneficial to me as a consumer. He has also on occasion provided help with my personal insurance even though it isn't his department. He has always accommodated my needs financially when it comes time for payment and his sincere personal interactions makes each experience very pleasant. I have a handful of business contacts that I would refer to family and friends and Cody is certainly at the top of that list. He represents Crossroads very well and is an asset and credit to his profession. Much thanks Cody and I look forward to future business with you.
Happy New Year 2020 to All of You! Allow us to thank everyone involved with the restoration project recently and satisfactorily completed, as part of our insurance claim at our residence. Obviously, the entire event was unforeseen and somewhat traumatic for my wife and me. However, this unplanned "unpleasantness" was significantly softened by the behaviour of the entire "restoration team" involved. So, let us list the main actors on that team: To: CROSSROADS INSURANCE, our real-estate insurance agents for nearly 50 years, thanks for their immediate - "no questions asked" response to our problem. Thanks to "now-retired" Tony McRedmond, its founder for developing such an excellent organization. To: INTACT, the insurer, who took care of all financial matters pertaining to this event. To: Jeanette, the Adjuster, who very promptly got everything off the ground and managed changes. To: FIRST ONSITE RESTORATION, the main restoration contractor, for the super-professional way they approached and managed the solution to our problem. The organization was efficient and helpful every step along the way. We were quite impressed by their company staff and by the caliber of the trades-subcontractors that were assigned and continuously monitored for quality. To Ron, of FIRST ONSITE, the person most heavily involved with the actual evaluation, scheduling and monitoring of the work, for his professional, friendly and attentive assistance. To Darren, of FIRST ONSITE, who assisted Ron in the second half of the project, for continuing FIRST ONSITE's, by then expected, level of professionalism, helpfulness and friendliness. Our thanks to all of the above for what each did! No one is pleased with paying for "Home Insurance", and we are just like everyone else. However, we have to admit that when unforeseen circumstances make one need it, one should be glad one has it. We are glad we had it.
The 2 weeks I spent dealing with Tiana was great as she was personal and had a great sense of humour and made dealing with insurance easy to understand and not dull, not to mention we ended up saving $$!! I super appreciated her!!p>
I really like the fact that there are always enough people to serve the customers (less wait time) !! And always very friendly.
The staff at Crossroads are so friendly and I feel very comfortable w/ any questions I have. I’ve never had an issue here. 1st class!
Paitton was very polite!
Staff is always friendly, helpful & knowledgeable
Agent was very professional & friendly
As usual very helpful and cheerful service!
Great customer service!
Always have a great experience and friendly service here, long time client
Very Helpful with questions I ask.
Excellent customer service!
Always exceptional service!
[Courtney] is very pleasant, friendly and very insightful
Crossroads Insurance has been part of Winnipeg’s insurance landscape since 1972. From humble beginnings, we've grown to serve the community with two offices, in the north and south ends of the city.
Crossroads Insurance has been monitoring and assessing developments with COVID-19. The health and safety of our customers and staff is our priority. COVID-19 cases continue to escalate in Winnipeg and Manitoba. As a result, Crossroads Insurance’s response continues to evolve as developments change. In the best interests of our employees and our customers, as well as their health and safety, effective Monday November 16th, 2020, our offices will be closed to the public. We will be scheduling appointments for transactions that are required to be done in person.
Although our physical offices are closed to the public, as an essential service, Crossroads Insurance remains open for business. We want to assure that we are still here to serve you. Crossroads Insurance can handle the majority of your MPI Services/Autopac, Home, Business, and Life insurance needs over the phone, by email, or online.
There may be rare occasions where you need to visit one of our offices in person. In light of social distancing recommendations, we will limit customer numbers in our offices for the comfort and safety of our Insurance Advisors. To limit the number of people in our offices, we will be dealing with these situations on an appointment only basis. Any in person appointments need to be prearranged and verified. We have taken additional precautions to keep our offices safe, including protective shields, extensive cleaning and sanitizing.
We are confident there will be little impact on our service capabilities and responsiveness as a result of these changes. There may be times when our team members are dealing with increased call volumes. Please be patient during this time. Please leave a voicemail and one of our Insurance Advisors will return your call as soon as they are available. You can also send your inquiries by email, fax, and through our website.
Thank you for your patience as we work through this rapidly changing situation. We will continue to monitor the situation closely and provide you with regular updates.
Please do not hesitate to contact one of our Insurance Advisors who are here to help and ready to assist you.
We are here to support you as we work through this together,
Your Crossroads Insurance Team