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Our Testimonials

When you have a claim, we understand how important it is to have it assessed and resolved as quickly as possible. We make every effort to ensure that your needs are taken care of.

Leslie H.

Would You Recommend Us? For sure!
Testimonial: A big thanks to Nella for helping me out of my first-time insurance problem. It was a huge relief to get things settled and become a client of Crossroads. She really knows her stuff and I'm afraid I can't say that of other insurance experts I've dealt with. I would recommend Crossroads to anyone.


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Marian M.

Would You Recommend Us? Most certainly
Testimonial: Thanks to Sandra for her expertise and her sensitive handling of what is not an every day insurance situation.  I was much appreciative of her prompt response to my email and her attention to the matter.


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Lynn M.

Big thank you to Rahat Sharma! She was fantastic. Definitely saved the day for me

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Daniel A.

I have dealt with Cody Malcolm with Crossroads for about 3 years now. On every contact I have found Cody to be extremely personal, professional, knowledgeable and prompt. These qualities have served me very well in meeting my commercial insurance needs. Cody is extremely accessible and genuinely concerned to provide products beneficial to me as a consumer. He has also on occasion provided help with my personal insurance even though it isn't his department.  He has always accommodated my needs financially when it comes time for payment and his sincere personal interactions makes each experience very pleasant. I have a handful of business contacts that I would refer to family and friends and Cody is certainly at the top of that list. He represents Crossroads very well and is an asset and credit to his profession. Much thanks Cody and I look forward to future business with you.

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Tatiana and Ostap

Happy New Year 2020 to All of You! Allow us to thank everyone involved with the restoration project recently and satisfactorily completed, as part of our insurance claim at our residence. Obviously, the entire event was unforeseen and somewhat traumatic for my wife and me. However, this unplanned "unpleasantness" was significantly softened by the behaviour of the entire "restoration team" involved. So, let us list the main actors on that team: To: CROSSROADS INSURANCE, our real-estate insurance agents for nearly 50 years, thanks for their immediate - "no questions asked" response to our problem. Thanks to "now-retired" Tony McRedmond, its founder for developing such an excellent organization. To: INTACT, the insurer, who took care of all financial matters pertaining to this event. To: Jeanette, the Adjuster, who very promptly got everything off the ground and managed changes. To: FIRST ONSITE RESTORATION, the main restoration contractor, for the super-professional way they approached and managed the solution to our problem. The organization was efficient and helpful every step along the way. We were quite impressed by their company staff and by the caliber of the trades-subcontractors that were assigned and continuously monitored for quality. To Ron, of FIRST ONSITE, the person most heavily involved with the actual evaluation, scheduling and monitoring of the work, for his professional, friendly and attentive assistance. To Darren, of FIRST ONSITE, who assisted Ron in the second half of the project, for continuing FIRST ONSITE's, by then expected, level of professionalism, helpfulness and friendliness. Our thanks to all of the above for what each did! No one is pleased with paying for "Home Insurance", and we are just like everyone else. However, we have to admit that when unforeseen circumstances make one need it, one should be glad one has it. We are glad we had it.

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The 2 weeks I spent dealing with Tiana was great as she was personal and had a great sense of humour and made dealing with insurance easy to understand and not dull, not to mention we ended up saving $$!! I super appreciated her!!p>

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Paul J

I really like the fact that there are always enough people to serve the customers (less wait time) !! And always very friendly.

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J - Katie

The staff at Crossroads are so friendly and I feel very comfortable w/ any questions I have. I’ve never had an issue here. 1st class!

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Paitton was very polite!

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Kevin T.

Staff is always friendly, helpful & knowledgeable

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Agent was very professional & friendly

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Dr. Paramjit T

Excellent service!

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As usual very helpful and cheerful service!

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Phil C

Great customer service!

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Always have a great experience and friendly service here, long time client 

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John S.

Very Helpful with questions I ask.

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Nishant T.

Excellent customer service!

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Steve W.

Jordan W.

Always exceptional service!

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J M. D.

[Courtney] is very pleasant, friendly and very insightful

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COVID-19 Updated Notice

Effective March 15, 2022, we declared Crossroads Insurance's offices as a Mask-Friendly environment where mask use by guests will be strongly encouraged, but not required. Mask use by staff will still be required, and all our safety measures such as plexi-glass separation and cleaning protocols will still be maintained. It is our hope and expectation that everyone’s personal choice will be respected and any harassment or abuse toward fellow guests or staff will not be tolerated.

Our primary focus continues to be the safety, health, and well-being of our staff, customers, and business partners. Please accept our sincere appreciation for your ongoing cooperation and understanding, as well as for your patience as we have taken the time to fully contemplate these changes to our Health & Wellness Principles. Please watch for further communication as we will continue to monitor and reassess our measures as needed.

Your Crossroads Insurance Team