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Our Testimonials

When you have a claim, we understand how important it is to have it assessed and resolved as quickly as possible. We make every effort to ensure that your needs are taken care of.

Tatiana and Ostap

Happy New Year 2020 to All of You! Allow us to thank everyone involved with the restoration project recently and satisfactorily completed, as part of our insurance claim at our residence. Obviously, the entire event was unforeseen and somewhat traumatic for my wife and me. However, this unplanned "unpleasantness" was significantly softened by the behaviour of the entire "restoration team" involved. So, let us list the main actors on that team: To: CROSSROADS INSURANCE, our real-estate insurance agents for nearly 50 years, thanks for their immediate - "no questions asked" response to our problem. Thanks to "now-retired" Tony McRedmond, its founder for developing such an excellent organization. To: INTACT, the insurer, who took care of all financial matters pertaining to this event. To: Jeanette, the Adjuster, who very promptly got everything off the ground and managed changes. To: FIRST ONSITE RESTORATION, the main restoration contractor, for the super-professional way they approached and managed the solution to our problem. The organization was efficient and helpful every step along the way. We were quite impressed by their company staff and by the caliber of the trades-subcontractors that were assigned and continuously monitored for quality. To Ron, of FIRST ONSITE, the person most heavily involved with the actual evaluation, scheduling and monitoring of the work, for his professional, friendly and attentive assistance. To Darren, of FIRST ONSITE, who assisted Ron in the second half of the project, for continuing FIRST ONSITE's, by then expected, level of professionalism, helpfulness and friendliness. Our thanks to all of the above for what each did! No one is pleased with paying for "Home Insurance", and we are just like everyone else. However, we have to admit that when unforeseen circumstances make one need it, one should be glad one has it. We are glad we had it.

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L C

The 2 weeks I spent dealing with Tiana was great as she was personal and had a great sense of humour and made dealing with insurance easy to understand and not dull, not to mention we ended up saving $$!! I super appreciated her!!p>

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Paul J

I really like the fact that there are always enough people to serve the customers (less wait time) !! And always very friendly.

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J - Katie

The staff at Crossroads are so friendly and I feel very comfortable w/ any questions I have. I’ve never had an issue here. 1st class!

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Bobb

Paitton was very polite!

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Kevin T.

Staff is always friendly, helpful & knowledgeable

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M

Agent was very professional & friendly

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Dr. Paramjit T

Excellent service!

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Erin

As usual very helpful and cheerful service!

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Phil C

Great customer service!

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Brad

Always have a great experience and friendly service here, long time client 

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John S.

Very Helpful with questions I ask.

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Nishant T.

Excellent customer service!

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Steve W.

Jordan W.

Always exceptional service!

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J M. D.

[Courtney] is very pleasant, friendly and very insightful

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Updated Notice

Temporary Changes
To Prevent the Spread of COVID-19

Crossroads Insurance has been monitoring and assessing developments with COVID-19. The health and safety of our customers and staff is our priority. COVID-19 precautions continue to escalate in Canada and around the world. As a result, Crossroads Insurance’s response continues to evolve as developments change. In the best interests of our employees and our customers, as well as their health and safety, effective immediately, we have made the decision to close our offices to the public.

Although our physical offices are closed to the public, Crossroads Insurance remains open for business. We want to assure that we are still here to serve you. Crossroads Insurance can handle the majority of your MPI Services/Autopac, Home, Business, and Life insurance needs over the phone, by email, or online.

We are confident there will be little impact on our service capabilities and responsiveness as a result of these changes. There may be times when our team members are dealing with increased call volumes. Please be patient during this time. Please leave a voicemail and one of our Insurance Advisors will return your call as soon as they are available. You can also send your inquiries by email, fax, and through our website.

Thank you for your patience as we work through this rapidly changing situation. We will continue to monitor the situation closely and provide you with regular updates.

Please do not hesitate to contact one of our Insurance Advisors who are here to help and ready to assist you.

We are here to support you as we work through this together,

Your Crossroads Insurance Team