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Our Testimonials

When you have a claim, we understand how important it is to have it assessed and resolved as quickly as possible. We make every effort to ensure that your needs are taken care of.

Lynn M.

Big thank you to Rahat Sharma! She was fantastic. Definitely saved the day for me

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Daniel A.

I have dealt with Cody Malcolm with Crossroads for about 3 years now. On every contact I have found Cody to be extremely personal, professional, knowledgeable and prompt. These qualities have served me very well in meeting my commercial insurance needs. Cody is extremely accessible and genuinely concerned to provide products beneficial to me as a consumer. He has also on occasion provided help with my personal insurance even though it isn't his department.  He has always accommodated my needs financially when it comes time for payment and his sincere personal interactions makes each experience very pleasant. I have a handful of business contacts that I would refer to family and friends and Cody is certainly at the top of that list. He represents Crossroads very well and is an asset and credit to his profession. Much thanks Cody and I look forward to future business with you.

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Tatiana and Ostap

Happy New Year 2020 to All of You! Allow us to thank everyone involved with the restoration project recently and satisfactorily completed, as part of our insurance claim at our residence. Obviously, the entire event was unforeseen and somewhat traumatic for my wife and me. However, this unplanned "unpleasantness" was significantly softened by the behaviour of the entire "restoration team" involved. So, let us list the main actors on that team: To: CROSSROADS INSURANCE, our real-estate insurance agents for nearly 50 years, thanks for their immediate - "no questions asked" response to our problem. Thanks to "now-retired" Tony McRedmond, its founder for developing such an excellent organization. To: INTACT, the insurer, who took care of all financial matters pertaining to this event. To: Jeanette, the Adjuster, who very promptly got everything off the ground and managed changes. To: FIRST ONSITE RESTORATION, the main restoration contractor, for the super-professional way they approached and managed the solution to our problem. The organization was efficient and helpful every step along the way. We were quite impressed by their company staff and by the caliber of the trades-subcontractors that were assigned and continuously monitored for quality. To Ron, of FIRST ONSITE, the person most heavily involved with the actual evaluation, scheduling and monitoring of the work, for his professional, friendly and attentive assistance. To Darren, of FIRST ONSITE, who assisted Ron in the second half of the project, for continuing FIRST ONSITE's, by then expected, level of professionalism, helpfulness and friendliness. Our thanks to all of the above for what each did! No one is pleased with paying for "Home Insurance", and we are just like everyone else. However, we have to admit that when unforeseen circumstances make one need it, one should be glad one has it. We are glad we had it.

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L C

The 2 weeks I spent dealing with Tiana was great as she was personal and had a great sense of humour and made dealing with insurance easy to understand and not dull, not to mention we ended up saving $$!! I super appreciated her!!p>

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Paul J

I really like the fact that there are always enough people to serve the customers (less wait time) !! And always very friendly.

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J - Katie

The staff at Crossroads are so friendly and I feel very comfortable w/ any questions I have. I’ve never had an issue here. 1st class!

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Bobb

Paitton was very polite!

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Kevin T.

Staff is always friendly, helpful & knowledgeable

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M

Agent was very professional & friendly

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Dr. Paramjit T

Excellent service!

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Erin

As usual very helpful and cheerful service!

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Phil C

Great customer service!

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Brad

Always have a great experience and friendly service here, long time client 

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John S.

Very Helpful with questions I ask.

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Nishant T.

Excellent customer service!

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Steve W.

Jordan W.

Always exceptional service!

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J M. D.

[Courtney] is very pleasant, friendly and very insightful

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Crossroads Insurance

Reopening to the Public!

Effective Wednesday May 27th, 2020, our offices will once again be opening our doors to the public. We will also continue to perform transactions by phone, email and online.

The health and safety of our employees and customers is our top priority and we would like to ensure that safety measures have been put in to place to protect everyone.

We will continue to follow the guidelines set out by the Province of Manitoba and Health Canada. To ensure customer and staff safety, we have implemented the following measures:

  • We will be limiting the number of customers permitted in the office at any one time
  • We have markers placed to comply with physical distancing
  • We have installed protective shields on desks between the insurance advisor and customer
  • Hand sanitizer will be available upon entry to the office
  • The payment terminal will be disinfected in between uses
  • Each station used for a transaction will be disinfected in between customers
  • Further Increased frequency of cleaning and sanitizing

In an effort to minimize the amount of people in our offices at any one time, we will continue to have some of our staff work remotely.

We will continue to maintain reduced hours as follows: Monday to Friday 9:00am to 5:00pm, and Saturdays 10:00am to 4:00pm.

When visiting one of our locations, please respect social distancing both outside and inside the branch, and follow the directions on all signage.

If you are experiencing any COVID-19 symptoms, or have travelled outside the province in the last 14 days, please do not attend the office. We will be happy to help you over the phone, by email, or online.

There may be times when our team members are dealing with increased call volumes and walk-in traffic. Please be patient during this time. Please leave a voicemail and one of our Insurance Advisors will return your call as soon as they are available. You can also send your inquires by email, fax, and through our website.

Thank you for your patience as we work through this together. We will continue to monitor the situation closely and provide you with regular updates.

Please do not hesitate to contact one of our Insurance Advisors who are here to help and ready to assist you.

Your Crossroads Insurance Team